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Troubleshooting printing machinery takes patience and time. Everyone wants the problem solved immediately. Rather than trying to rush to a solution, it is best to take the time and find the root cause of the problem. Time and patience will solve it.

When a problem is noticed, the operator should look at every stage of the process. First, find at which stage the problem started then find the cause. Here are some hints to help you solve a few common problems. Always remember to keep a log book with the problems and solutions. They'll be easier to solve next time around.

Don't forget to write your original settings down before you begin troubleshooting. Try one thing at a time. If it doesn't work, return to the original settings and try something else.

Problem Cause Solution
 
Cutting (Guillotine Cutter)
Unexact cutting edges Wrong knife angle Knife with cutting angle of 22° and a prefase of 28°
Cutters are worn out Use of sufficiently sharp and exact cutters
Film stacks are too high Reduce the stacks height: take 10 cm as an approximate height
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Printing
Poor sheet guiding
(blocking, double-sheet feeding, etc.)
Stock and handling conditions have not been kept
Store film in original packaging; if possible remove packaging 24 hours before handling and store film in printing hall; a relative humidity of at least 55% is recommended
Format stacks are too strongly charged 
Do not stack more than two pallets on top of each other
No air between sheets 
Fan and/or lift up outer sheets before printing
Film sheets stick together/stick to machine due to electrostatic charge 
Separate film sheets with ionized air 
Printing speed is too high
Reduce printing speed (depends on machine)
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Insufficient ink key Inappropriate ink Use printing ink which is suitable for polymer type and drying procedure
Surface tension is too low Use pretreated film (Corona, DYNOX®)
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Printing ink is not scratch resistant

Film sheets stick together after printing

Printing ink is passed on to next sheet

Unsuitable printing ink Use printing ink which is suitable for polymer type and drying procedure
Printing ink has not been sufficiently hardened/dried Evaporate drying: increase amount of air, if necessary, air temperature
UV-drying: optimize/clean UV-heater
Oxidative drying: use a film with sufficient roughness depth/check composition of fountain solution (ph-value)
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Punching
Film breaks Punching tool is damaged Change punching tool or punching support
Film is too cold Do not process film under a temperature of 15°C
Film is not sufficiently impact resistant Use a film with higher tensile strength
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Gluing
Bond strength of gluing line not strong enough Unsuitable glue Use only glue which is recommended for the polymer being used
Speed of machine is too high Adjust speed
Contact pressure or contact time is too low Raise pressure/speed
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Glue line discolors (APET, GAG) Solvent glue has been used Use PU-Hotmelt (APET, GAG); if necessary, a glue with slower effect (GAG)
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Vapor locks generate in the glue line (PU-hotmelt) Contact pressure is too low Use suitable glue
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