I feel like I’ve really had an impact on how the business runs. When I took on the role of production planner we had a series of returns and needed to improve the way we checked quality. I worked on a process to inspect the finished product on the packing line, right down to making sure the right product was in the right box.
I made sure that we told production about any problems we found and helped them work out what needed to change. I’m really proud of the fact that, once this was in place, we went to zero returns and today we’ve got one of the lowest return rates of any kp plant.